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Английский язык
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After to have achieved the diploma of surveyor, at the Institute A. Pozzo, of Trento, and several Master, consequent to the qualifications to exercise to the free profession, director of the hotel, advisor, supervisor, Travel Agent Card (IATA), I deepened the my studies by attending the followings Master: 1) Master: computerized business management: Accounting, budget analysis, personnel administration (2) Master: Corporate training: software, hardware, and training on the network. 3) Master: Trade activities: in the food sector. 4) Master: Marketing and communication for the marketing of products and services. I have matured had extensive experience working in several hotels, Tour Operators in the Tourism sector and merchandise, recruited as director with the complete management. Head of marketing, promotion, and other tasks entrusted to me, always with the complete management. These tasks has led to the need to know various developments over time, allowing to accumulate a vast experience in the various sectors of tourism both national and foreign. The full responsibility in the sector in with a reality that saw involved many people also enabled us to refine a relationship of training and management of employees. The constant growth of the hotels and the strategic choice to remain always at the forefront of the sector has led to a continuous evolution of the same with a considerable load for upgrades and implementations. In addition the fact of having a high target of customers led to a push of personalized services in such a way as to meet optimally both the internal management that the external appearance of the structures.
Management skills: As the Director and responsible for the management i have refined and implemented thanks to the experience, not only a program, but a philosophy of management of the company based on the following critical success factors: Flexibility: the ability to adapt to changing needs of the company; comprehensiveness: ability to provide a management solution for all business functions of the organization; adaptability: exploitation of industrial standards for the interfacing which allow the interoperability of applications, data and interface users; modularity: that includes a composition consisting of software packages capable of operating in isolation, without altering the general system and interact with other models; deliveries: automated the situations of the day (weekly, monthly, etc…) to the various departments; ahead of 'enterprise: addressing the entire value chain of the undertaking, overcoming any form of obstacle and barrier between the company and the outside world. All this led to improved management and precise controls for both individual departments that total. It allowed also result in significant savings in management and a better organization of the personnel, obtaining a time saving of processing and production, in more costs and revenues daily, both of the sector that overall.
Skills Software: As responsible of the tourist hotel management i have matured a great knowledge of the most varied types of configuration of the management systems, HoaSys pro, Ericsoft pro, Hotel 2000 pro, Hopp 2000 pro MiamiHotels pro (U. S. A. - R. D. ), and other managements software as, Miami Studio ( U. S. A. - R. D. ) which allows any business to manage their own company, with the aim to simplify the management of clients, payments and everything that concerns the management of a study commercial. As a result with the same concept of simplicity and intuitiveness, were also developed modules for the invoicing, the management of the warehouse and the interfacing with external devices, cash registers, and other devices for inclusion, optical readers to bars, Visio 2003 Pro which allows an in-depth knowledge and the commissioning of procedures relating to control of the quality both internally and at the contractors. To have the control of the individual structures, it was used a Proxy product that allowed to take the remote control the management systems.
Skills of Operating Systems: The task carried out has resulted in the knowledge of the most varied operating systems such as:
Microsoft Windows 95/98/NT/2000/Home/Professional/7
Microsoft Windows Server 2000/2003/2008
Macintosh
Os 400 The archives were gradually evolved from conventional archives in relational databases, such as Access, File Maker and the most advanced Oracle Pro.
Skills Management Software and System: As already exposed the high customizing procedures meant that starting from vertical packages were then carried continuous additions and improvements to insert them with functions that are not present on the market but used in structures.
The modules they covered completely the production process starting from active cycle until you reach the passive cycle of complete management. It therefore has a big expertise in procedures such as: Acquisition reservation customers, Stock both fiscal than management, production, bill of materials, production scheduling, daily reports of customers, general accounting, to costs, commission management, post-sale management, purchase orders, evaluation of the suppliers and contractors, statistics various Geo-Marketing and Business Intelligence.
Management features for hotels and implementations: After more than a year of analysis, the choice fell on the MiamiHotels management system for the management of structures in tourism (seasonal, annual) and Business Manager, therein inclusive tourism of passage, groups and conferences, list of the main features the package management:
Reservations: with the possibility of accepting even without room number, Planning daily weekly, monthly, annual, from which you can directly do the following; check-in, generation coupons Public Security, accounts, the emission of account and check-out. Planning daily, from which they are permitted the same operations the Planning Period. Availability of Periods; from which it is possible to establish the availability of resources grouped for typologies in a given period. Card of reservation for individual customers: Possibility of inserting rapid only the salient data of the day, automatic calculation of the amount of the daily rate, or of the stay. Indication of numerous information (data of origin, market range, channels of sale, typology of the customer base) for statistical purposes. Possibility to plan in advance a series of debits in the period of stay. Possibility of to print immediately letters of preventive requests of confirmation, accounts managements, deposits, deposits with printings of the related documents. Booking form for groups and conferences: Possibility of to have arrivals and departures differentiated for all rooms assigned to the group or conference. Reservations for the group for subsequent passages: resources commitment, resources definition, resources allocation. Possibility to store, through a scanning electronics, the communications happened with the agency, adding them to the same one the card of reservation. Lists: Possibility of to manage infinite periodicity for each list. Price Lists and managed services per person or to room. Possibility to define a list on a daily basis, weekly, fortnightly and monthly. Coupons for Public Security: Compilation in automatic of the Coupons of Public Security in case of previous stay aside of the guest. Conformity to the rules previewed from the law on the privacy. Possibility of to print on the card, to video or on file, the tabulated National Statistical Institute and the communication on line of coupons for public security to the police headquarters. Assistance for the verification of occurred correct compilation of coupons of the Public Security. Extra Charges: There are several procedures for the inclusion of extra charges on the account the guest: can be used both apposite screens that make use of mouse and keyboard, both devices connected to the computer with optical pens, radio terminal and electronic payment systems (chip card). Issue of accounts: Possibility to Issues of cumulative accounts. Possibility of to issue separate accounts to the moment of the check-out. Advance issue of customer account calculated until the current day or until the end of the stay.
Possibility to suspend all or a part of the account to another personal data file, for example: travel agency, company. Closings Daily: control of the accounts still to close and missed arrivals. Prints such as: proceeds received, daily production, daybook cash, totals of the suspended to load of the agencies, companies, private, credit cards, automated banking, extra charges and erased. List of printed documents, of the options expired and of the deposits reported. Personal data: Automatic updating of the personal data to the 'insertion of the reservation and of the coupons of public security. Possibility of to subdivide the personal data in infinite categories (contacts, privates, firms, agency, groups, and so on). Possibility to change the type of information managed (personal information, commercial, of service, fiscal, etc. ). Possibility to instantaneously access to the historical stays and to the situations suspended. Innumerable they are the printings that complete the management personal data: lists, tabulated and elevations of all or part of the personal data, labels, envelopes, statistics based on city, nation, ledger, notes. Management suspended and documents agency: Possibility of to view and to print all the suspended in to be, for individual personal data or comprehensive. Possibility to proceed also to the partial takings of a suspended. Display and printings of the extracted account of agency with calculation of the corresponding commission.
Statistics: possibility to analyze and to compare to data and statistics relating to any period both with regard to production that for the employment. Analysis and final balance of all of the documents issued and of the situation suspended in a specific period. Forecasts of turnover and estimate of presences.
Managerial implementations of the restaurant: The success of the managerial lies in the fact that can be used in different configurations and mode of operation for adapt in the best way possible to the needs of the structure.
Mode touch screen, radio terminal, keyboard and mouse. Operating functionalities, possibility of to manage until 10 shifts of courses for each single dining table, whose advancement can be asked for from the waiter, in any moment. Possibility of to send to the production centers predefined messages or writings and multiple other functions that led to perfect the service, the management and to satisfy in optimal manner the guest.
The necessity of to manage plus structures more a series of features to answer in the shortest possible time to the requests of the businesses has to entailed an implementation of features of the management, that for confirmed on the market, i am always new and changeable.
Management system implementation for more structures and multiple structures: This implementation; has resulted in both the refined control of the various structures and management contemporary of secondary activity interconnected, such as restaurants, bar, spa centers, beauty centers, sports centers, dependance and all those activities, that for imposition of market, have become very important services and qualifying to the point of to require a specific management and sectorialized. In the meanwhile the data of management of the single activity can be analyzed jointly and compared between them in a general context to the end of to manage in its entirety the enterprise. The technology of the Internet is fully supported under every point of view so as to facilitate the marketing actions, the connection and the control of structures located in more points different geographic, communication with suppliers and all those activities based on the exchange of information. The apex in the exploitation of the Internet technology, comes reached with the possibility to create and manage a Booking center that allows to acquire, manage and to vehicular reservations for one or more structures guaranteeing replies always optimal to the questions of market and an occupation and an exploitation of the present resources in the various structures always complete and maximized.
Personalization and adaptability integrated: The flexibility of management system in the adapt to the needs of the structures, has resulted the possibility of to set, to integrate and to broaden, the management system, in the best possible way
The large number of prints, reports, etc.. can be integrated, enlarged and modified with the help of proprietary tools or of third parties in order to obtain the information that they follow the most possible, qualitatively and quantitatively, the needs of the structure, and of its every department.
The technology incorporated allows to elaborate all of the present data in the base of the program with the aid of "Office automation " more spread on the market. It is extremely simple and intuitive to export any present printing in the program in format Microsoft Excel, Word, Html, text, RTF, on file, directly in the application addressed, Microsoft MAIL, Exchange, Database of Lotus Dominion and on any source given Open Database Connectivity. Offer comes so the possibility of to interpret, to manipulate and to analyze the according to the strategies peculiar data in the enterprise allowing to compete on the market with strategies that can give the difference.
Statistics and revelations: As already exposed the high personalization of the procedures like printings and functions were implemented to help the management to surpass the traditional boundaries of the functional system connecting the various operating areas of the second business management the modalities aimed to control and continuous monitoring of the activity or activities. With the sophisticated functions of export above exposed, you can create a lot simply and in full autonomy, studies and analysis personalized on applications of third parts and without specific technical knowledge and computing, avoiding useless losses of time. The features of the warehouse united to the analysis of sale of the products indicate an updated and complete sight of the catering that does not be able more to be seen like a secondary service, even if necessary, but like a product with high degree of content and with precise needs management and qualitative. The integration of these appearance and services to offer a management restaurant that it tracings the conditions of doctrine of the Food & Beverage.
The future of the communication: The Internet technology has opened new horizons in the world market. The solution studied to aim of to exploit this new channel allows you to restore the availability of all or part of the resources, as well as the features of the structure and of the resources made available, on a system of reservation on – line, visible to all of the navigators of Internet, large catchment area of potential customers. In this way be able so it arrive requests of information or of reservations from every part of the world. The management of these last will be perfectly complemented in the familiar, front - end - and, above all, will add automatically to the management of the coming reservations from the traditional channels.
Security: Another fundamental appearance is the security of the data of the users and of the management transaction for the procedures of management. Access to the procedure can be subordinated to a phase called " login " which authenticates the user accessing the program through a personal password absolutely secret, how to fixed the law. This ensures to the operators that nobody can copy operations on behalf of others, and in the same time allows on the part of those in charge to know always and however who has performed certain operations and when. Another important data and is the implementation to execute the copy of " Backup " at any time. This procedure, performed daily means the simple pressure of a key, allows to memorize wherever itself desires, the copy of the database to be able easily to make Front to an eventual broken hardware of the system without loss of data. In order not to make necessary to go out and go back from the procedure for change user id, was an integrated an system of electronic signature with the aim of speeding up the most common operations. At the time some to carry out of the most important operations (debit, request count, cancellation or modifies of a reservation) the system will ask to user of to confirm it through the simple digitalization of a secret code, being able so associate to the operation just performed.
Язык: Английский
Знание языков: Носитель языка, В совершенстве, Свободно
Management skills: As the Director and responsible for the management i have refined and implemented thanks to the experience, not only a program, but a philosophy of management of the company based on the following critical success factors: Flexibility: the ability to adapt to changing needs of the company; comprehensiveness: ability to provide a management solution for all business functions of the organization; adaptability: exploitation of industrial standards for the interfacing which allow the interoperability of applications, data and interface users; modularity: that includes a composition consisting of software packages capable of operating in isolation, without altering the general system and interact with other models; deliveries: automated the situations of the day (weekly, monthly, etc…) to the various departments; ahead of 'enterprise: addressing the entire value chain of the undertaking, overcoming any form of obstacle and barrier between the company and the outside world. All this led to improved management and precise controls for both individual departments that total. It allowed also result in significant savings in management and a better organization of the personnel, obtaining a time saving of processing and production, in more costs and revenues daily, both of the sector that overall.
Skills Software: As responsible of the tourist hotel management i have matured a great knowledge of the most varied types of configuration of the management systems, HoaSys pro, Ericsoft pro, Hotel 2000 pro, Hopp 2000 pro MiamiHotels pro (U. S. A. - R. D. ), and other managements software as, Miami Studio ( U. S. A. - R. D. ) which allows any business to manage their own company, with the aim to simplify the management of clients, payments and everything that concerns the management of a study commercial. As a result with the same concept of simplicity and intuitiveness, were also developed modules for the invoicing, the management of the warehouse and the interfacing with external devices, cash registers, and other devices for inclusion, optical readers to bars, Visio 2003 Pro which allows an in-depth knowledge and the commissioning of procedures relating to control of the quality both internally and at the contractors. To have the control of the individual structures, it was used a Proxy product that allowed to take the remote control the management systems.
Skills of Operating Systems: The task carried out has resulted in the knowledge of the most varied operating systems such as:
Microsoft Windows 95/98/NT/2000/Home/Professional/7
Microsoft Windows Server 2000/2003/2008
Macintosh
Os 400 The archives were gradually evolved from conventional archives in relational databases, such as Access, File Maker and the most advanced Oracle Pro.
Skills Management Software and System: As already exposed the high customizing procedures meant that starting from vertical packages were then carried continuous additions and improvements to insert them with functions that are not present on the market but used in structures.
The modules they covered completely the production process starting from active cycle until you reach the passive cycle of complete management. It therefore has a big expertise in procedures such as: Acquisition reservation customers, Stock both fiscal than management, production, bill of materials, production scheduling, daily reports of customers, general accounting, to costs, commission management, post-sale management, purchase orders, evaluation of the suppliers and contractors, statistics various Geo-Marketing and Business Intelligence.
Management features for hotels and implementations: After more than a year of analysis, the choice fell on the MiamiHotels management system for the management of structures in tourism (seasonal, annual) and Business Manager, therein inclusive tourism of passage, groups and conferences, list of the main features the package management:
Reservations: with the possibility of accepting even without room number, Planning daily weekly, monthly, annual, from which you can directly do the following; check-in, generation coupons Public Security, accounts, the emission of account and check-out. Planning daily, from which they are permitted the same operations the Planning Period. Availability of Periods; from which it is possible to establish the availability of resources grouped for typologies in a given period. Card of reservation for individual customers: Possibility of inserting rapid only the salient data of the day, automatic calculation of the amount of the daily rate, or of the stay. Indication of numerous information (data of origin, market range, channels of sale, typology of the customer base) for statistical purposes. Possibility to plan in advance a series of debits in the period of stay. Possibility of to print immediately letters of preventive requests of confirmation, accounts managements, deposits, deposits with printings of the related documents. Booking form for groups and conferences: Possibility of to have arrivals and departures differentiated for all rooms assigned to the group or conference. Reservations for the group for subsequent passages: resources commitment, resources definition, resources allocation. Possibility to store, through a scanning electronics, the communications happened with the agency, adding them to the same one the card of reservation. Lists: Possibility of to manage infinite periodicity for each list. Price Lists and managed services per person or to room. Possibility to define a list on a daily basis, weekly, fortnightly and monthly. Coupons for Public Security: Compilation in automatic of the Coupons of Public Security in case of previous stay aside of the guest. Conformity to the rules previewed from the law on the privacy. Possibility of to print on the card, to video or on file, the tabulated National Statistical Institute and the communication on line of coupons for public security to the police headquarters. Assistance for the verification of occurred correct compilation of coupons of the Public Security. Extra Charges: There are several procedures for the inclusion of extra charges on the account the guest: can be used both apposite screens that make use of mouse and keyboard, both devices connected to the computer with optical pens, radio terminal and electronic payment systems (chip card). Issue of accounts: Possibility to Issues of cumulative accounts. Possibility of to issue separate accounts to the moment of the check-out. Advance issue of customer account calculated until the current day or until the end of the stay.
Possibility to suspend all or a part of the account to another personal data file, for example: travel agency, company. Closings Daily: control of the accounts still to close and missed arrivals. Prints such as: proceeds received, daily production, daybook cash, totals of the suspended to load of the agencies, companies, private, credit cards, automated banking, extra charges and erased. List of printed documents, of the options expired and of the deposits reported. Personal data: Automatic updating of the personal data to the 'insertion of the reservation and of the coupons of public security. Possibility of to subdivide the personal data in infinite categories (contacts, privates, firms, agency, groups, and so on). Possibility to change the type of information managed (personal information, commercial, of service, fiscal, etc. ). Possibility to instantaneously access to the historical stays and to the situations suspended. Innumerable they are the printings that complete the management personal data: lists, tabulated and elevations of all or part of the personal data, labels, envelopes, statistics based on city, nation, ledger, notes. Management suspended and documents agency: Possibility of to view and to print all the suspended in to be, for individual personal data or comprehensive. Possibility to proceed also to the partial takings of a suspended. Display and printings of the extracted account of agency with calculation of the corresponding commission.
Statistics: possibility to analyze and to compare to data and statistics relating to any period both with regard to production that for the employment. Analysis and final balance of all of the documents issued and of the situation suspended in a specific period. Forecasts of turnover and estimate of presences.
Managerial implementations of the restaurant: The success of the managerial lies in the fact that can be used in different configurations and mode of operation for adapt in the best way possible to the needs of the structure.
Mode touch screen, radio terminal, keyboard and mouse. Operating functionalities, possibility of to manage until 10 shifts of courses for each single dining table, whose advancement can be asked for from the waiter, in any moment. Possibility of to send to the production centers predefined messages or writings and multiple other functions that led to perfect the service, the management and to satisfy in optimal manner the guest.
The necessity of to manage plus structures more a series of features to answer in the shortest possible time to the requests of the businesses has to entailed an implementation of features of the management, that for confirmed on the market, i am always new and changeable.
Management system implementation for more structures and multiple structures: This implementation; has resulted in both the refined control of the various structures and management contemporary of secondary activity interconnected, such as restaurants, bar, spa centers, beauty centers, sports centers, dependance and all those activities, that for imposition of market, have become very important services and qualifying to the point of to require a specific management and sectorialized. In the meanwhile the data of management of the single activity can be analyzed jointly and compared between them in a general context to the end of to manage in its entirety the enterprise. The technology of the Internet is fully supported under every point of view so as to facilitate the marketing actions, the connection and the control of structures located in more points different geographic, communication with suppliers and all those activities based on the exchange of information. The apex in the exploitation of the Internet technology, comes reached with the possibility to create and manage a Booking center that allows to acquire, manage and to vehicular reservations for one or more structures guaranteeing replies always optimal to the questions of market and an occupation and an exploitation of the present resources in the various structures always complete and maximized.
Personalization and adaptability integrated: The flexibility of management system in the adapt to the needs of the structures, has resulted the possibility of to set, to integrate and to broaden, the management system, in the best possible way
The large number of prints, reports, etc.. can be integrated, enlarged and modified with the help of proprietary tools or of third parties in order to obtain the information that they follow the most possible, qualitatively and quantitatively, the needs of the structure, and of its every department.
The technology incorporated allows to elaborate all of the present data in the base of the program with the aid of "Office automation " more spread on the market. It is extremely simple and intuitive to export any present printing in the program in format Microsoft Excel, Word, Html, text, RTF, on file, directly in the application addressed, Microsoft MAIL, Exchange, Database of Lotus Dominion and on any source given Open Database Connectivity. Offer comes so the possibility of to interpret, to manipulate and to analyze the according to the strategies peculiar data in the enterprise allowing to compete on the market with strategies that can give the difference.
Statistics and revelations: As already exposed the high personalization of the procedures like printings and functions were implemented to help the management to surpass the traditional boundaries of the functional system connecting the various operating areas of the second business management the modalities aimed to control and continuous monitoring of the activity or activities. With the sophisticated functions of export above exposed, you can create a lot simply and in full autonomy, studies and analysis personalized on applications of third parts and without specific technical knowledge and computing, avoiding useless losses of time. The features of the warehouse united to the analysis of sale of the products indicate an updated and complete sight of the catering that does not be able more to be seen like a secondary service, even if necessary, but like a product with high degree of content and with precise needs management and qualitative. The integration of these appearance and services to offer a management restaurant that it tracings the conditions of doctrine of the Food & Beverage.
The future of the communication: The Internet technology has opened new horizons in the world market. The solution studied to aim of to exploit this new channel allows you to restore the availability of all or part of the resources, as well as the features of the structure and of the resources made available, on a system of reservation on – line, visible to all of the navigators of Internet, large catchment area of potential customers. In this way be able so it arrive requests of information or of reservations from every part of the world. The management of these last will be perfectly complemented in the familiar, front - end - and, above all, will add automatically to the management of the coming reservations from the traditional channels.
Security: Another fundamental appearance is the security of the data of the users and of the management transaction for the procedures of management. Access to the procedure can be subordinated to a phase called " login " which authenticates the user accessing the program through a personal password absolutely secret, how to fixed the law. This ensures to the operators that nobody can copy operations on behalf of others, and in the same time allows on the part of those in charge to know always and however who has performed certain operations and when. Another important data and is the implementation to execute the copy of " Backup " at any time. This procedure, performed daily means the simple pressure of a key, allows to memorize wherever itself desires, the copy of the database to be able easily to make Front to an eventual broken hardware of the system without loss of data. In order not to make necessary to go out and go back from the procedure for change user id, was an integrated an system of electronic signature with the aim of speeding up the most common operations. At the time some to carry out of the most important operations (debit, request count, cancellation or modifies of a reservation) the system will ask to user of to confirm it through the simple digitalization of a secret code, being able so associate to the operation just performed.
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